Arrived at my Canyon Lake property to find my heat was on Aux Heat.....which says the main unit "has a problem". Thermostat read 56 degrees...a bit chill inside. I contacted Vetter for the assessment and they were "booked"......but found a way to get a technician out to our home. The bad news...compressor was grounded. The anticipated value of this repair forced me to call my home warranty company. Dealing with this company can be "challenging".......the short story is I insisted on Vetter handling this repair - as opposed to one of their network providers. Reason...because Vetter has consistently provided responsive and professional support every single time we have called over the past two years. Mike Vetter has a great team - from the ladies in the front office, to his vigilant dispatcher, to the seasoned technicians who have visited our property. Excellent communication and follow up with the customer is a rare find these days. I am pleased to recommend the Vetter Air team.......I find them a "quality" HVAC provider.
Betty & Mark Hocher
Alex was such a pleasure to have in our home. He was kind, courteous, and professional to a degree that was way above and beyond. We (my wife & I) are so pleased with his hard work, attitude, and speed in determining and fixing the problem with our air conditioner. We fully intend to refer our friends and business to Alex and Vetter Air. Thank you so much for your fast and efficient assistance with our a/c issues. Alex- Thank you for your help, professionalism and service. God forbid we need to call you soon but it's reassuring to know you're there.
Mr. A. Armstrong
This morning Trevor & Thomas came to install a new a/c unit at my house. They did an excellent job! It was a plesure having them in my home.They were professional, knowledgeable, and personable. Each of them took time to fully answer(explain) all of my questions. This is the best experience I have had with this type of transaction.
Thank You! You guys are awesome.
We were fortunate enough in choosing your ad from the phone book. Not only were you receptive to our a/c needs, you were gracious to my wife and sent someone immediately. The technician, Richard, was professional, prompt, and caring about our issue. We can't thank you enough! On February 16, 2011 our a/c began to malfunction. It began to get warm in the house. My husband and I called an a/c company who informed us we were to late in calling and we could not be helped. Being new to New Braunfels we were frantic. Also my wife is on chemo and temp. changes affect her health greatly. We were fortunate enough in choosing your ad from the phone book. Not only were you receptive to our a/c needs, you were gracious to my wife and sent someone immediately. The technician, Richard, was professional, prompt, and caring about our issue. We can't thank you enough!
Pat & Barbara Kittell
New Braunfels, TX
We couldn't have been more pleased with your service and were impressed with the professionalism of the technician. He was friendly, courteous, and completed the work sooner than expected which was a plus as the temperature was almost 100 degrees. Thank you!
Bob & Joan Williams